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A Tale of Two Hygienists Podcast

Jul 24, 2020

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This week on A Tale of Two Hygienists TIPisode we are joined by Hayley Buckner, RDH who is the e-Preventive Care Consultant Supervisor for Elevate Oral Care. This week Hayley talks to us about how to encourage our patients and help them change their behavior in the interest of oral health by finding out what motivates each individual via patient centered communication. 


Episode Highlights


  • Patient Centered Communication
  • Caries Risk Assessment Questionnaire 
  • Reflective Listening
  • Change Talk 
  • Goals and Establishing an Oral Care Plan
  • In Office and At Home Strategies through Elevate Oral Care 
  • Follow Up
  • Resources Available 




“Have you noticed if someone tells you to do something it is less effective than If you decide to do it on your own?”


“If we work together with the patient to uncover their needs and values we can help assist them, rather than pushing them to do something” 


“…It is entirely preventable, this is important for the patients to know”


“These reflections are validating”


“Reflective listening is the single most important skill when it comes to fostering change in others” 


“More change talk means an increased likelihood of change” 


“Patients are must more effective when they choose their goal” 




Patient Centered Communication Video Series:


Elevate Oral Care Website:


Elevate Oral Care Facebook: 


Elevate Oral Care Instagram: 


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AToTH Website: